HELPING CUSTOMERS GLOBALLY! CALL US: +44 (0)800 772 0895
OUR SERVICES
READY
WHENEVER
YOU ARE
REPAIR
If you have a vinyl or CD NSM jukebox, you've come to the right place. Repairing these machines is our speciality.
We can repair a single fault or we can carry out a full electromechanical overhaul on the machine.
Contact us to discuss your requirements.
REFURBISH
We have a dedicated refurbishment centre where we strip, clean and rebuild every jukebox we sell.
We can also carry out a complete cosmetic refurbishment on your current jukebox, restoring it as close to new as possible. Cracked lids and nicotine stains will become a thing of the past!
SELL
We have a variety of vinyl and CD jukeboxes in stock. They go through our refurbishment centre before reaching their new homes, and come with a 6 month warranty for your peace of mind.
If you're looking for a jukebox, get in touch to discuss our current stock and become a step closer to owning your dream machine.
Parts
Looking for spare parts?
We have all sorts of spare parts in our stockroom - far too many to list online. If you're looking for something in particular, send us a message, we'll check our stock and let you know if it's available.
Customisation
Make your jukebox as unique as you!
We have ways to customise your machines, from personalised internal decals or external panels featuring your own choice of photos or artwork, to unique glass panels for CD
jukebox stands.
Have an idea in mind? We love a challenge, so let's put our heads together and bring your dream to life.
Video Support
We offer video support to those who are too far away to visit us, or simply don't want to send parts in, perhaps due to international postage costs.
Sometimes a bit of help is all that is required. Need to programme your jukebox or just figure out where all those darn plugs go?
We're on it!
WhatsApp, Skype or Facetime us.
Just send us a message to arrange a session at a time that suits you.
Collection and delivery
Telephone diagnosis
Unsure what is wrong with your jukebox or simply have no idea where to start?
Call us on 0800 772 0895 when you are in front of the jukebox and we will help you to diagnose the problem.
We will then suggest the easiest and quickest way to get you back up and running again.
WORKSHOP VISIT
You can come to us. We have fully equipped workshops and you are welcome to drop off your parts - just let us know when to expect you!
If you are coming a long way, then we can even offer a
while-you-wait service, by prior arrangement.
We also offer a Saturday service if required, by appointment only.
Collection
AND Delivery
We can arrange for our courier to collect your jukebox and deliver it to us for repair.
This option is usually used when we are carrying out a full cosmetic refurbishment and we require the complete jukebox, but it is sometimes used for more extensive repairs as well.
CALL OUT SERVICE
We can provide a call out service to your home, and we cover pretty much anywhere in the UK.
We hold stock of fully refurbished 'service exchange’ units, so when we visit you we will be able to diagnose the problem and immediately replace the faulty part, enabling us to fix your jukebox in one visit. Your faulty part then comes back to the workshop with us, we repair and refurbish it, and later use it for the next call out. All of this work comes with a 3 month warranty - so rest easy, you're in good hands!
To ensure we can offer you a fair call out fee, we plan routes by grouping calls to different locations within the country. Therefore, it may take a few weeks for us to schedule in a call to you, but we will always do our best to visit you as soon as possible, and we can give you our current estimated turnaround time when you book.
How it works and the charges to take into account:
Our standard call out fee: this is £350 and we don't add any mileage charges. However, due to the extended travel time, a call out to Norfolk or Suffolk is £375, and central London is £450.
The cost of repairs or parts: we have refurbished service exchange parts on the van and we will often swap these out with your faulty ones. They are all covered with a 3 month warranty.
Labour costs: our labour cost is £95 per hour, and charged in 15 minute increments.
There are several options available when it comes to getting your NSM jukebox repaired or refurbished.
First of all, we diagnose the problem via email, telephone or, in the case of tricky faults, a video call. We can use WhatsApp, Skype or Facetime, and we will help you no matter where you are in the world. We are based in the UK, but we have customers in New Zealand, Australia, Canada, the USA and all across Europe, so international repairs are very welcome.
After we diagnose your fault, you can either:
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Send us parts via post
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Visit our workshop (and have a cuppa while you wait), or
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Arrange for us to visit you at home for an on-site fix
To discuss any of the options, and to help you decide which is the best for you, please feel free to call or email us and we will be happy to talk things through with you.
TESTIMONIALS
I WOULD RECOMMEND THEM EVERY TIME
Just had my NSM Festival completely refurbished and it's the best it has ever sounded! Excellent service from Colin and his team and I would recommend them every time. They even managed to talk me through fitting a new carriage and control panel!
GARY - NORTHERN IRELAND (14th March 2022)