There are several options available when it comes to getting your NSM jukebox repaired.

First of all, we diagnose the problem via email, telephone or, in the case of tricky faults, a video call. We can use WhatsApp, Skype or Facetime, and we will help you no matter where you are in the world. We are based in the UK, but we have customers in New Zealand, Australia, Canada, the USA and all across Europe, so international repairs are very welcome.


After we diagnose your fault, you can either:

  1. Send us parts via post

  2. Visit our workshop (and have a cuppa while you wait), or

  3. Arrange for us to visit you at home for an on-site fix

To discuss any of the options, and to help you decide which is the best for you, please feel free to call us and we will be happy to talk things through with you.

Telephone diagnosis

Call us and we will help you to diagnose the problem by asking you to check certain things which will help to establish what is wrong. Once we have diagnosed the problem, you can send the parts to us and we will repair them in our workshop and then return them for you to refit. Oh, and don’t worry, we will guide you through the entire process.


You can come to us. We have fully equipped workshops and you are welcome to drop off your parts.

If you are coming a long way, then we can even offer a

while-you-wait service, by prior arrangement.


Another option is for us to arrange for our courier to collect your jukebox and deliver it to us for repair. This option is usually used when we are carrying out a full refurbishment and we require the complete jukebox, but it is sometimes used for more extensive repairs as well.

Collection and delivery


We can also provide a call out service to your home, and we cover pretty much anywhere in the UK.

We hold stock of fully refurbished 'service exchange’ units, so when we visit you we will be able to diagnose the problem and immediately replace the faulty part, enabling us to fix your jukebox in one visit. Your faulty part then comes back to the workshop with us, we repair and refurbish it, and later use it for the next call out. All of this work comes with a 3 month warranty - so rest easy, you're in good hands!

To ensure we can offer you a fair call out fee, we plan routes by grouping calls to different locations within the country. Therefore, it may take a few weeks for us to schedule in a call to you, but we will always do our best to visit you as soon as possible, and we can give you our current estimated turnaround time when you book.




Colin has done a marvelous job on my Satellite 200. It sounds like it did when I first had it. The added bonus was that he was prepared to come and fix it at my home, I can't thank him enough and highly recommend him.

TREVOR - KENT (25th March 2019)