Chances are your jukebox is over 30 years old. Over time, carriages need to be refurbished to make sure it continues to play smoothly.

£130 plus VAT & major parts*
(3 month warranty)

Although we are happy to repair individual faults, we do recommend that you consider a full refurbishment as it is likely that other problems will develop, and we only provide a warranty for the fault repaired.

* Major parts include: motors, camshaft, pickup assembly and cartridge. If any major parts are required, we will contact you and advise accordingly.

£375 plus VAT & major parts*
(3 month warranty)

A full refurbishment involves removal of all components from the main chassis i.e. printed circuit board, record lifting assembly, wiring loom, motors, etc. All the old lubricants are removed from each component, followed by everything being ultra-sonically cleaned. Once cleaned, all the components are individually inspected before being re-lubricated, re-assembled with new micro switches, full alignment and full test. Each refurbishment takes approximately 6 hours.


There are primarily two types of carriage used in NSM jukeboxes:


The Shure Carriage is recognisable by a square/silver tonearm assembly and a black motor located under a silver motor on the right-hand side of the carriage. Shure carriages were fitted into the earlier E, ES and ESII technology Jukes like Prestige E120/160, City 1, early City II’s, Festival’s, Prestige ES160 and other models up until around 1983/84.


The Ortofon Carriage is recognisable by a black/round tonearm assembly and grey plastic covered motor located under a silver motor on the right-hand side of the carriage. Ortofon carriages were fitted to later ESII technology Jukes like City II, Prestige II and other models from around 1984 onwards.

Need help removing your carriage? CLICK HERE.

Please note: Unfortunately we do not repair NSM Jukes with carriages that have a single motor.


The vinyl jukeboxes that we repair range from the mid-seventies up to the late eighties. Even the later vinyl jukes like the Galaxy 200 are now approaching 30 years old with some of the earlier models like the Prestige 120 being over 40 years old.

Like anything mechanical, carriages need to be maintained and most now could do with a full refurbishment. The main issue is that the lubricants that were used during the original manufacture are drying out and becoming sticky (almost like toffee) and is therefore causing parts of the mechanism not to move smoothly, and in extreme cases to not to move at all.

Some of the most common problems with the carriages are:

  • record playing slow – sometimes it gets better after it has played for a while

  • moves slowly or not at all

  • scans left and right continuously without selecting a record

  • moves fully to the left-hand side of the rack and then stops

  • does not play the ‘B’ side of record selections

  • does not load record and keeps moving from right to left

  • loads record and then immediately unloads it again without playing



Here is a before and after of a complete carriage refurbishment. As you can see, the carriage is as good new by the end of the process. As far as we are aware, we are the only company in the world who offer this service, stripping it down to a bare chassis, removing the old lubricants and building it back up from scratch. We have the experience and knowledge needed to successfully strip these beautiful machines down to their component parts and put them back together again so that they play effortlessly for many more years to come. Don't forget, all of our work comes with a warranty for your peace of mind.


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In addition to the two types of carriages described above, there are also different technology types used across the range and these are:

  • E series – Shure

  • ES series – Shure

  • ESII – Shure & Ortofon

  • ES III – Shure and Ortofon

  • ESIV – Ortofon

E, ES and ESII carriages are interchangeable, however you cannot use an ESII carriage in an ESIII or ESIV or vice-versa. A simple rule applies here, if in doubt – DON’T. Call us instead, we will be happy to assist you.


For more detailed information about the NSM range of jukeboxes, the different models and technologies, etc. click here.